How To Manage Change In A Logistics Company

Logistics is one of the sectors that is always in constant evolution and development. Every day new technologies, methodologies, techniques and best practices are incorporated in same day courier services, turning the result of it into a better adaptation or customization directed towards the wishes of our customers. A satisfied customer today is a loyal customer tomorrow.

Categorize the different profiles before the change

it is important to "intuit" what a person's response to a change will be. For this, I apologize if I am too candid, people will have to be categorized into three main types: "anti-change" (usually "anti-everything" people) within the organization, "adapt-change" people (people who know that change is irremediable and they will have to accept it no matter what, they do it because of the need for survival within the organization) and, finally, the “pro-change” (proactive people whatever the idea that is put on the table, they are usually enthusiastic and positive, and even promote changes without being told by the entity).

Stages of personal change

It has been concluded by numerous studies that all people go through four stages before any important change in their professional or personal field is about to take place. The duration and radicality of each of the stages will differ according to the type of category to which the person belongs (I refer to the categories that we have been assessed in the studies). The stages are as follows: Denial (there is, first of all, a shock to the change and then a fear of the unknown so our body and mind deny the change), Resistance (once we become aware that the change is inevitable, it is not accepted and we start to boycott it), Exploration (at the highest point of the previous stage, the irremissible acceptance of the change is reached and therefore the person will try to explore the benefits that the change can provide ), and finally, the Commitment stage (discovered the positive aspects of the change the person will commit to fully and take advantage of its virtues).

Change management in the organization

Change management in same day courier companies must be carried out in parallel to the management of personal change. The phrase "change management" should be replaced here by "cultural change management". And it is in this context that we enter fully into the management towards a new organizational culture that should result in a new logistics company adapted to continuous change, in the image and likeness of the sector. How to do this? We go with two tracks:

Promote the change

What is desirable at this point is to create a committee for the promotion and publicity of change based on slogans, activities related to change, training activities if necessary, etc., that is, everything necessary to shore up the need in the collective unconscious and convenience of change.

Boost change

Significant importance should be given to the change that is about to take place in the local courier services, for that it is necessary to skimp on meetings, coffee conversations, meals, etc., everything that helps explain the benefits that will tag along with the upcoming change.